Frequently Asked Questions

We recommend booking as early as possible, especially for peak dates like summer weekends, prom season (April-July), and popular wedding dates. While we can often accommodate last-minute requests, booking 2-4 weeks in advance ensures the best vehicle availability.

For music videos, corporate events, or flexible dates, we can often arrange bookings with just a few days' notice.

Yes, we provide nationwide coverage across the UK with our main bases in London and Lancashire. We regularly serve major cities including Manchester, Birmingham, Leeds, Liverpool, and surrounding areas.

Simply share your pickup and drop-off locations when requesting a quote, and we'll confirm availability and any additional travel costs within minutes.

Every hire includes:

• Professional, uniformed chauffeur
• Freshly valeted and immaculate vehicle
• Complimentary bottled water
• Early arrival (typically 15 minutes before scheduled time)
• Basic route planning and timing coordination

Wedding packages also include ribbon decoration service, and we can arrange red carpet service for special occasions at an additional cost.

Absolutely! We understand that special events can have changing requirements. Minor timing adjustments and additional stops can usually be accommodated on the day, subject to the chauffeur's schedule and additional time charges.

For major route changes or significant time extensions, we recommend discussing these during the booking process to ensure transparent pricing.

Yes! If you find a like-for-like written quote from a VAT-registered company within 7 days of booking with us, we'll beat it by 10%.

The quote must be for the same vehicle type, service level, date, and duration. Terms and conditions apply - contact us with the competing quote for verification.

Yes, all our vehicles are fully insured for commercial hire and carry appropriate licensing. Our chauffeurs hold professional driving licenses and undergo regular background checks.

We maintain comprehensive insurance coverage and all vehicles are regularly serviced and inspected to the highest standards.

Punctuality is our priority - we arrive 15 minutes early as standard. In the rare event of unexpected delays (traffic, weather, mechanical issues), we'll contact you immediately with updates and estimated arrival times.

We maintain backup vehicles and chauffeurs for critical events like weddings to ensure your day isn't affected.

We typically require a 25% deposit to secure your booking, with the balance due 7 days before your event. We accept bank transfers, card payments, and for corporate clients, we can arrange invoice payment terms.

All prices are inclusive of VAT where applicable. Payment confirmations and receipts are provided for all transactions.

Yes! We offer complimentary wedding ribbons in your choice of colors. For special occasions, we can arrange red carpet service, champagne service, and other customizations.

Please discuss your requirements during booking so we can prepare everything in advance. Some customizations may incur additional charges.

Self-drive is available for select vehicles, subject to eligibility requirements including age (typically 25+), clean driving record, and comprehensive insurance verification.

A security deposit is required, and a full vehicle briefing is provided. Not all vehicles in our fleet are available for self-drive - please enquire about specific models.

Cancellations made more than 14 days before your event receive a full refund minus a small administration fee. Cancellations within 14 days are subject to charges depending on the notice period.

We understand that circumstances can change, especially for weddings and special events, so we try to be as flexible as possible. Contact us to discuss your specific situation.

Complimentary bottled water is provided in all vehicles. For longer journeys or special occasions, we can arrange additional refreshments including champagne service, soft drinks, and snacks.

Please let us know your preferences when booking, and we'll ensure everything is prepared for your journey.